Franchising

Operations Manual

Comprehensive documentation of all operating procedures, recipes, and standards that franchisees must follow, updated regularly by the franchisor.

Related Terms

Detailed specifications for every aspect of restaurant operations, from recipes and uniforms to cleanliness and customer service protocols.

Formal review by franchisor representatives to verify franchisee adherence to brand standards, operations manual, and franchise agreement terms.

Wendy’s is recruiting a chief operations officer while Pete Suerken prepares to return to its independent purchasing cooperative.

Crave Kitchen Georgia Tech was planned for August. Shared purchasing, training and ordering still need to work across distinct production stations.

A planned operations center costing more than $1 million pairs franchise education with a replica store kitchen, with opening expected in fall 2026.

James Walker leads franchise growth and Nolan Woods takes operations and training as WOWorks pursues new locations and co-branding across six brands.