Starbucks cut earning rates for base-tier members by at least 25% on March 10, 2026, and the backlash was immediate. With 34 million U.S. members watching, every QSR chain running a loyalty program just got a live case study in what not to do.
Burger King's brand president gave out his personal work phone, fielded 30,000 customer messages, and aired a 90-second Oscars spot to nearly 20 million viewers. The result: restaurant visits up 7.4% year-over-year. Here's how the campaign worked and what other operators can learn from it.
For the first time in its history, Applebee's is spending more on digital and social marketing than television. TikTok reach is up 760%. The casual dining chain is rewriting the restaurant marketing playbook.
Yum Brands published its first Food Trends Report, pulling data from Taco Bell, KFC, Pizza Hut, and Habit Burger Grill across 59,000 locations. The report spotlights craveable drinks and sauce customization as the next traffic drivers, offering operators a data-backed lens on where consumer demand is heading.
Chick-fil-A launched seven new menu items on March 9, 2026, capping a period in which the chain quietly rolled out six additional sandwiches earlier in the year. The headline move is a Jalapeño Ranch Club sandwich lineup that signals something more than a seasonal refresh.
McDonald's shuttered its CosMc's spinoff in May 2025 after 18 months, but the beverages that concept tested are now heading to 500-plus McDonald's locations and a planned national McCafe rollout. The story of how a failed brand became a beverage growth engine.
The 2026 FABI Award winners signal a decisive turn in foodservice product innovation: protein is king, global flavors are moving mainstream, and plant-based has lost its grip on the industry's attention.
Taco Bell unveiled more than 20 new menu items at its Live Más LIVE event in March 2026, a deliberate acceleration of its LTO engine. Behind the spectacle is a disciplined growth strategy targeting $3 million AUV per location and a $5 billion beverage business by 2030.
The first wave of plant-based QSR items over-promised and under-delivered. A quieter, more pragmatic second wave is emerging, built on hybrid proteins, vegetable-forward formats, and the economics operators actually need.
Gen Z now visits restaurants more often than any other generation, and their spending power is projected to reach $12 trillion by 2030. Here's what the data means for QSR operators.
Digital tipping prompts have become a flashpoint for consumer frustration, with 65% of customers reporting weariness from constant tip requests. Here's what QSR operators need to know about tipflation and what to do about it.
From Pizza Hut's Space Jam box to Shake Shack's free sandwich code, QSR brands deployed precision promotional campaigns during the 2026 NCAA Tournament. Here's what operators can learn from the most competitive marketing window of the year.