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People & Culture

Hiring, retention, training, labor law, leadership

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People & Culture

The QSR Labor Market in 2026: Where the Workers Actually Went

The restaurant industry lost 29,700 jobs in February 2026 alone. Turnover still exceeds 100% annually at many chains. Wages rose 6.3% in 2024 and keep climbing. Here is what the BLS data and industry reports actually show about the QSR workforce.

MAR 20, 2026 · 8 MIN READ
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People & Culture

Women in QSR Leadership: Progress and Problems

Female CEOs, franchisees, and executives - the numbers and the stories. Why progress is slow, where barriers remain, and which chains are actually changing.

MAR 20, 2026 · 5 MIN READ
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People & Culture

QSR Hiring in 2026: What's Changed Since the Labor Shortage

Wages, benefits, scheduling tech, and applicant quality. The shortage didn't end - it restructured. Current state of the market and what actually works.

MAR 20, 2026 · 5 MIN READ
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People & Culture

The Franchisee-Franchisor Relationship Crisis

Subway, McDonald's, and Burger King lawsuits exposing the power imbalance. Why franchisees are organizing, what's broken in the model, and which systems actually work.

MAR 20, 2026 · 6 MIN READ
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People & Culture

QSR Diversity and Inclusion Report 2026

C-suite demographics, franchisee diversity, and DEI programs by chain. What's real vs performative, the wealth gap in franchise ownership, and which brands are actually changing.

MAR 20, 2026 · 8 MIN READ
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People & Culture

The General Manager Crisis in QSR

GM turnover, compensation gaps, and burnout. Why this is the most important role in the restaurant, what's driving the talent shortage, and which chains are solving it.

MAR 20, 2026 · 8 MIN READ
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People & Culture

QSR Employee Training Programs Ranked

McDonald's Hamburger University, Chick-fil-A's leadership program, Taco Bell's Start with Us. An honest ranking of who actually invests in people and who doesn't.

MAR 20, 2026 · 9 MIN READ
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People & Culture

The Real Cost of Restaurant Turnover in 2026

Cornell research puts restaurant turnover costs at $5,864 per employee. With industry turnover hovering at 150%, a single 25-person location can lose $150,000 or more per year to churn. Here is who is winning retention, what actually works, and what is just theater.

MAR 20, 2026 · 9 MIN READ
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People & Culture

Why QSR Employee Retention Programs Keep Failing

QSR turnover exceeds 130% annually. The industry spends billions on recruitment. Most retention programs do not work. The data on what actually does work is clear, but most operators ignore it.

MAR 20, 2026 · 10 MIN READ
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People & Culture

The QSR Chains With 40% Turnover (And What They're Doing Differently)

Some chains run 40% turnover while the industry averages 73%. The difference isn't higher pay. It's five specific strategies that treat retention as operational science.

MAR 20, 2026 · 9 MIN READ
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People & Culture

How Much Do Fast Food Workers Make in 2026?

State-by-state and chain-by-chain breakdown of fast food wages in 2026, including base pay, benefits, advancement paths, and what it means for operators.

MAR 19, 2026 · 6 MIN READ
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People & Culture

The QSR Labor Crisis in 2026: What's Actually Happening

Restaurant employment hit pre-pandemic levels in 2026, but 28% of locations cut weekend service due to staffing issues. Labor costs jumped from 30% to 35% of expenses while discouraged workers in food service rose 80%. Operators respond with automation - AI ordering, self-service tech, and ghost kitchens that eliminate front-of-house roles entirely.

MAR 19, 2026 · 6 MIN READ