Category
POS, AI, automation, mobile ordering, robotics, analytics
124 articles
RSSAfter years of cautious adoption, kiosk technology has hit critical mass—driven by economics, consumer demand, and a fundamental reimagining of restaurant labor
How menu suggestions work, and who sets prices.
CaliExpress operates with one employee per shift using robotic fry cooks and burger bots. Flippy can generate $20,000 monthly profit while Chippy failed at Chipotle. Real labor savings numbers from the automation frontier.
Order a $6 sandwich, checkout at $18. Pre-selected add-ons, hidden fees that appear only at final checkout, subscription traps with difficult cancellation, fake countdown timers creating artificial urgency. FTC studied subscription apps in 2024 and found dark patterns on a majority. The UX tricks inflating orders, the regulatory gap, and why ethical design wins long-term.