Labor Productivity
Sales per labor hour or transactions per labor hour, measuring how efficiently staff time converts to revenue. Key metric for evaluating operational efficiency.
Related Terms
Labor Cost Percentage
Total labor expenses (wages, benefits, payroll taxes) as a percentage of sales. QSR benchmarks typically range from 25-35%, varying by service model and automation level.
Throughput
The number of customers or orders served per hour, a measure of operational efficiency and capacity utilization.
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Operations & Management