Operations
Throughput
The number of customers or orders served per hour, a measure of operational efficiency and capacity utilization.
Related Terms
Speed of Service
The time elapsed from when a customer places an order to when they receive their food. A critical operational metric that directly impacts customer satisfaction and throughput.
Drive-Thru Time
The total elapsed time from when a vehicle enters the drive-thru lane to when it exits with food, measured in seconds. Industry benchmarks vary but often target under 4 minutes.
Labor Productivity
Sales per labor hour or transactions per labor hour, measuring how efficiently staff time converts to revenue. Key metric for evaluating operational efficiency.