Operations
Curbside Pickup
Service model where customers order ahead and employees deliver orders to their vehicles in designated parking spots, popularized during COVID-19.
Related Terms
Mobile Ordering
Ordering through a restaurant's mobile app, allowing customers to browse menus, customize, pay, and schedule pickup or delivery in advance.
Off-Premise
Sales occurring outside the restaurant, including drive-thru, takeout, delivery, and catering. Now represents the majority of QSR revenue.
Contactless Delivery
Delivery procedures minimizing physical interaction, where drivers leave orders at doors or designated spots without direct handoff.