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The most-read analysis and research across QSR Pro. See what operators, franchisees, and investors are reading right now.

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Category:All Finance & Economics Industry Analysis Marketing & Growth Operations & Management People & Culture Technology & Innovation

44 articles|645 total published

People & Culture•March 2026

Yum Brands After Gibbs: Chris Turner Inherits a 59,000-Restaurant Empire and an Unfinished AI Transformation

Chris Turner stepped into the Yum Brands CEO seat in October 2025 after three decades of operational DNA built by David Gibbs. A financial architect taking the wheel of the world's largest fast food company by unit count raises real questions about execution versus analysis, especially as Yum's AI bet scales toward 60,000 locations and Pizza Hut bleeds stores.

QSR Pro Staff•7 min read•2

People & Culture•March 2026

Popeyes Appoints Chris Padoan as COO, Expands Field Team 75% in Turnaround Push

Restaurant Brands International named Burger King veteran Chris Padoan as Popeyes COO and expanded the chain's field operations team by 75%, the latest moves in a turnaround effort after four consecutive quarters of same-store sales declines.

QSR Pro Staff•6 min read•1

People & Culture•March 2026

Women in QSR Leadership: Progress and Problems

Female CEOs, franchisees, and executives - the numbers and the stories. Why progress is slow, where barriers remain, and which chains are actually changing.

QSR Pro Staff•5 min read•1

People & Culture•March 2026

QSR Diversity and Inclusion Report 2026

C-suite demographics, franchisee diversity, and DEI programs by chain. What's real vs performative, the wealth gap in franchise ownership, and which brands are actually changing.

QSR Pro Staff•8 min read•1

People & Culture•March 2026

The Restaurant CEO Pay Gap: What Top Chain Executives Earn vs. the Workers Serving the Food

When McDonald's CEO Chris Kempczinski earned $19.2 million in 2024, the crew members at the counter made around $14 an hour. That gap is wider than most industries, and it's becoming a real operational problem for chains struggling to hire and retain staff.

QSR Pro Staff•7 min read•1

People & Culture•March 2026

Chili's Wants to Turn General Managers into Owners, and It Could Reshape Company-Operated QSR

CEO Kevin Hochman is studying a profit-sharing ownership model for GMs modeled on Texas Roadhouse's managing partner structure. If it works, it could redefine unit-level leadership across company-operated chains.

QSR Pro Staff•7 min read•1

People & Culture•March 2026

QSR Hiring in 2026: What's Changed Since the Labor Shortage

Wages, benefits, scheduling tech, and applicant quality. The shortage didn't end - it restructured. Current state of the market and what actually works.

QSR Pro Staff•5 min read•1

People & Culture•March 2026

The Real Cost of Restaurant Turnover in 2026

Cornell research puts restaurant turnover costs at $5,864 per employee. With industry turnover hovering at 150%, a single 25-person location can lose $150,000 or more per year to churn. Here is who is winning retention, what actually works, and what is just theater.

QSR Pro Staff•9 min read•1

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