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Category

People & Culture

Hiring, retention, training, labor law, leadership

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People & Culture

The Franchisee-Franchisor Relationship Crisis

Subway, McDonald's, and Burger King lawsuits exposing the power imbalance. Why franchisees are organizing, what's broken in the model, and which systems actually work.

MAR 20, 2026 · 6 MIN READ
people
People & Culture

QSR Diversity and Inclusion Report 2026

C-suite demographics, franchisee diversity, and DEI programs by chain. What's real vs performative, the wealth gap in franchise ownership, and which brands are actually changing.

MAR 20, 2026 · 8 MIN READ
people
People & Culture

The General Manager Crisis in QSR

GM turnover, compensation gaps, and burnout. Why this is the most important role in the restaurant, what's driving the talent shortage, and which chains are solving it.

MAR 20, 2026 · 8 MIN READ
people
People & Culture

QSR Employee Training Programs Ranked

McDonald's Hamburger University, Chick-fil-A's leadership program, Taco Bell's Start with Us. An honest ranking of who actually invests in people and who doesn't.

MAR 20, 2026 · 9 MIN READ
people
People & Culture

The Real Cost of Restaurant Turnover in 2026

Cornell research puts restaurant turnover costs at $5,864 per employee. With industry turnover hovering at 150%, a single 25-person location can lose $150,000 or more per year to churn. Here is who is winning retention, what actually works, and what is just theater.

MAR 20, 2026 · 9 MIN READ
people
People & Culture

Why QSR Employee Retention Programs Keep Failing

QSR turnover exceeds 130% annually. The industry spends billions on recruitment. Most retention programs do not work. The data on what actually does work is clear, but most operators ignore it.

MAR 20, 2026 · 10 MIN READ
people
People & Culture

The QSR Chains With 40% Turnover (And What They're Doing Differently)

Some chains run 40% turnover while the industry averages 73%. The difference isn't higher pay. It's five specific strategies that treat retention as operational science.

MAR 20, 2026 · 9 MIN READ
people
People & Culture

How Much Do Fast Food Workers Make in 2026?

State-by-state and chain-by-chain breakdown of fast food wages in 2026, including base pay, benefits, advancement paths, and what it means for operators.

MAR 19, 2026 · 6 MIN READ
people
People & Culture

The QSR Labor Crisis in 2026: What's Actually Happening

Restaurant employment hit pre-pandemic levels in 2026, but 28% of locations cut weekend service due to staffing issues. Labor costs jumped from 30% to 35% of expenses while discouraged workers in food service rose 80%. Operators respond with automation - AI ordering, self-service tech, and ghost kitchens that eliminate front-of-house roles entirely.

MAR 19, 2026 · 6 MIN READ
people
People & Culture

The QSR Labor Crisis in 2026: Real Data on Staffing and Wages

Restaurant employment hit pre-pandemic levels in 2026, but 28% of locations cut weekend service due to staffing issues. Labor costs jumped from 30% to 35% of expenses while discouraged workers in food service rose 80%. Operators respond with automation - AI ordering, self-service tech, and ghost kitchens.

MAR 19, 2026 · 6 MIN READ
people
People & Culture

The Complete Guide to QSR Staffing for Back-to-School Season

How to navigate the annual workforce transition when student workers return to class

MAR 19, 2026 · 12 MIN READ
people
People & Culture

California's FAST Act: How $20 Minimum Wage Is Changing QSR Forever

Real-world analysis of AB 1228's first year reveals complex mix of wage gains, job impacts, and industry transformation

MAR 19, 2026 · 7 MIN READ
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