Speed of Service
The time elapsed from when a customer places an order to when they receive their food. A critical operational metric that directly impacts customer satisfaction and throughput.
Related Terms
Drive-Thru Time
The total elapsed time from when a vehicle enters the drive-thru lane to when it exits with food, measured in seconds. Industry benchmarks vary but often target under 4 minutes.
Throughput
The number of customers or orders served per hour, a measure of operational efficiency and capacity utilization.
Labor Productivity
Sales per labor hour or transactions per labor hour, measuring how efficiently staff time converts to revenue. Key metric for evaluating operational efficiency.
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