Drive-Thru Time
The total elapsed time from when a vehicle enters the drive-thru lane to when it exits with food, measured in seconds. Industry benchmarks vary but often target under 4 minutes.
Related Terms
Speed of Service
The time elapsed from when a customer places an order to when they receive their food. A critical operational metric that directly impacts customer satisfaction and throughput.
Throughput
The number of customers or orders served per hour, a measure of operational efficiency and capacity utilization.
Queue Management
Systems and strategies for managing customer wait times and flow, including digital ordering, mobile check-in, and drive-thru optimization.
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Operations & Management