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Popular Articles

The most-read analysis and research across QSR Pro. See what operators, franchisees, and investors are reading right now.

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Category:AllFinance & EconomicsIndustry AnalysisMarketing & GrowthOperations & ManagementPeople & CultureTechnology & Innovation
38 articles|541 total published
NewTechnology & Innovation•March 2026

Sidewalk Delivery Robots Just Hit 2,000 Units Across 20 Cities. The Economics Are Starting to Work.

Serve Robotics reached 2,000 deployed sidewalk delivery robots across 20 cities by the end of 2025, a 20x increase from the prior year. With a 99.8% delivery completion rate, 4,500 merchant partners, and a new White Castle partnership through Uber Eats, autonomous last-mile delivery is shifting from experiment to operational reality for QSR brands.

QSR Pro Staff
•
8 min read
•1
NewTechnology & Innovation•March 2026

Biometric Drive-Thru Payment Arrives: Facial Recognition and Palm Scanning Reshape QSR Checkout

Steak 'n Shake has deployed biometric payment at over 300 locations. Whataburger is piloting palm vein scanning. As QSR chains race to shave seconds off drive-thru times, biometric checkout promises sub-5-second transactions, but privacy laws and consumer trust remain open questions.

QSR Pro Staff•8 min read•1
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