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Popular Articles

The most-read analysis and research across QSR Pro. See what operators, franchisees, and investors are reading right now.

All TimeThis MonthThis Week
technology
Technology & Innovation

Restaurants Are Losing $20 Billion a Year to Missed Phone Calls. AI Is Finally Fixing It.

Over 40% of restaurant phone calls go unanswered during peak hours, costing the industry an estimated $20 billion annually. A new wave of AI phone ordering platforms is turning that dead air into revenue, and the economics are hard to argue with.

MAR 25, 2026 · 8 MIN READ
Category:AllFinance & EconomicsIndustry AnalysisMarketing & GrowthOperations & ManagementPeople & CultureTechnology & Innovation
645 articles|645 total published
technology
Technology & Innovation

The Cheesecake Factory Finally Goes Digital: 26 New Restaurants and a First-Ever Mobile App

The Cheesecake Factory is launching its first-ever dedicated mobile app in Q2 2026, making it one of the last major full-service chains to close the digital gap. Combined with plans to open up to 26 new restaurants across its multi-brand portfolio, the company is betting that a diversified growth model can outpace rivals anchored to a single concept.

MAR 24, 2026 · 7 MIN READ
operations
Operations & Management

The USMCA Review Is Here and Restaurant Supply Chains Are on the Line: What Operators Need to Know About the 2026 Trade Fight

MAR 20, 2026 · 8 MIN READ
finance
Finance & Economics

Darden's Q3 Blowout: How Olive Garden and LongHorn Are Stealing Traffic From Fast Food

Darden Restaurants posted Q3 fiscal 2026 sales of $3.35 billion, up 5.9% year over year, as LongHorn Steakhouse delivered 7.2% same-restaurant sales growth. The results signal a broader shift: the price gap between fast food and casual dining has narrowed enough that consumers are reconsidering where they spend their restaurant dollars.

MAR 24, 2026 · 7 MIN READ
industry
Industry Analysis

The GLP-1 Effect: How Weight Loss Drugs Are Reshaping Fast Food Demand

A Cornell study found households on GLP-1 medications cut fast food spending by more than 5% within six months. With projections showing GLP-1 users could account for 35% of all food and beverage spending by 2030, the QSR industry faces a demand shift it cannot ignore.

MAR 20, 2026 · 6 MIN READ
industry
Industry Analysis

Burger King's $350 Million China Bet: RBI and CPE Target 4,000 Restaurants by 2035

Restaurant Brands International has completed a joint venture with CPE that injects $350 million into Burger King China, targeting 4,000 locations by 2035. With CPE taking 83% ownership and a 20-year master development agreement in place, this is the biggest QSR international expansion bet of 2026.

MAR 24, 2026 · 8 MIN READ
operations
Operations & Management

Oil Price Shock Hits Restaurant Supply Chains: $100 Crude Sends Food-Away-From-Home Costs Surging

Crude oil past $100/barrel is hammering restaurant supply chains through diesel surcharges, petroleum-based packaging costs, and rising energy bills. The Iran conflict oil disruption adds a new cost layer on top of existing tariff and beef price pressures.

MAR 24, 2026 · 7 MIN READ
finance
Finance & Economics

How Much Does a Captain D's Franchise Cost in 2026?

Captain D's franchise costs $1,005,600 to $1,223,600 (excluding real estate). As the leading seafood QSR with 540 locations, the brand targets Southeast markets with battered fish and shrimp focus.

MAR 20, 2026 · 7 MIN READ
industry
Industry Analysis

Starbucks Posts First Comparable Transaction Growth in Eight Quarters as Niccol's Turnaround Takes Hold

Starbucks delivered 4% global comparable sales growth in Q1 FY2026, with $9.9B in revenue. U.S. transaction growth turned positive for the first time in two years.

MAR 20, 2026 · 7 MIN READ
operations
Operations & Management

The Ghost Kitchen Reckoning: How a $1 Trillion Fantasy Collapsed Into a Two-Player Market

The ghost kitchen industry that was supposed to be worth $1 trillion is now consolidating around two companies. Purpose-built facilities are closing. The model that's actually working looks nothing like what investors were promised.

MAR 24, 2026 · 10 MIN READ
marketing
Marketing & Growth

Tipflation Backlash: How Digital Tipping Prompts Are Eroding QSR Customer Trust in 2026

Digital tipping prompts have become a flashpoint for consumer frustration, with 65% of customers reporting weariness from constant tip requests. Here's what QSR operators need to know about tipflation and what to do about it.

MAR 24, 2026 · 6 MIN READ
industry
Industry Analysis

The QSR IPO Pipeline: Who's Going Public Next

Cava's IPO tripled in value. Wingstop returned 20x. Portillo's struggled. Several major chains are eyeing public offerings: Panera (complicated by debt), Raising Cane's (no rush), and others. Here's the pipeline and what makes a successful QSR IPO.

MAR 20, 2026 · 8 MIN READ
people
People & Culture

QSR Hiring in 2026: What's Changed Since the Labor Shortage

Wages, benefits, scheduling tech, and applicant quality. The shortage didn't end - it restructured. Current state of the market and what actually works.

MAR 20, 2026 · 5 MIN READ
marketing
Marketing & Growth

Yum Brands Releases First-Ever Food Trends Report: What 59,000 Restaurants See Coming

Yum Brands published its first Food Trends Report, pulling data from Taco Bell, KFC, Pizza Hut, and Habit Burger Grill across 59,000 locations. The report spotlights craveable drinks and sauce customization as the next traffic drivers, offering operators a data-backed lens on where consumer demand is heading.

MAR 24, 2026 · 6 MIN READ
technology
Technology & Innovation

CKE's Multi-Vendor AI Experiment: What Carl's Jr. and Hardee's Learned from Testing Three Drive-Thru Systems

CKE Restaurants tested Presto Automation, OpenCity's Tori, and Valyant AI simultaneously across its Carl's Jr. and Hardee's drive-thrus. The results offer a rare, side-by-side look at what actually works in AI order-taking, and why the multi-vendor approach may be the smartest move in a market with no clear winner.

MAR 24, 2026 · 8 MIN READ
finance
Finance & Economics

Brinker International Raises FY2026 Guidance as Chili's Rewrites the Casual Dining Playbook

Brinker International lifted its fiscal 2026 revenue forecast to $5.76-$5.83 billion after Chili's posted its sixth consecutive quarter of double-digit same-store sales growth, outpacing the casual dining industry by hundreds of basis points while its fast-food rivals scrambled to respond.

MAR 24, 2026 · 7 MIN READ
technology
Technology & Innovation

The QSR Loyalty Arms Race: How 175 Million McDonald's Members Changed the Competitive Landscape

McDonald's 175 million active loyalty members and $30 billion in program sales have turned loyalty from a perk into a primary growth lever, forcing every chain in the industry to reckon with the technology gap.

MAR 24, 2026 · 7 MIN READ
industry
Industry Analysis

The McDonald's-Krispy Kreme Implosion: What Co-Branding's Biggest Failure Means for QSR

The most-hyped QSR co-branding deal in years lasted 15 months before collapsing under logistics costs and demand that never materialized. Here's the anatomy of a failure, and what every operator and investor should take from it.

MAR 24, 2026 · 8 MIN READ
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