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  2. /Technology & Innovation

Category

Technology & Innovation

POS, AI, automation, mobile ordering, robotics, analytics

108 articles

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technology
Technology & Innovation

Ladle puts lot records on the receiving team’s phone

TrackAssure connects receiving and preparation records with manager alerts and audit exports. Ladle’s launch describes the workflow but supplies no field performance data.

MAY 14, 2026 · 3 MIN READ
technology
Technology & Innovation

Restaurant365’s AI Launch Has Two Different Adoption Timelines

A May 12 availability map separates current tools from early-access projects. Employee records and reporting definitions will shape the work behind either choice.

MAY 12, 2026 · 3 MIN READ
technology
Technology & Innovation

Square’s drive-thru early access links orders, kitchens and handoff

The new product is in early access, with broader summer availability planned. Modified orders and busy handoffs offer concrete tests for prospective operators.

MAY 11, 2026 · 3 MIN READ
technology
Technology & Innovation

Uber and Block plan Square integration in six international markets

The announced expansion builds on Square’s U.S. Uber Eats integration, with six international markets planned and Cash App Pay coming to U.S. Uber apps.

APR 22, 2026 · 3 MIN READ
technology
Technology & Innovation

Crunchtime targets inventory counts, photo review and manager follow-up

Crunchtime named early access for three AI tools. Evaluation should follow spoken counts, photo judgments and recommended tasks through the finished work.

APR 21, 2026 · 3 MIN READ
technology
Technology & Innovation

Little Caesars Connects ChatGPT Planning to Its Own Checkout

The April launch adds conversational meal planning and cart customization, with payment routed through Little Caesars’ app or website.

APR 16, 2026 · 3 MIN READ
technology
Technology & Innovation

Birch Coffee combines subscriptions, café service and outside scheduling tools

Square’s Birch Coffee case study describes a shared commerce system with outside scheduling, while leaving important configuration and performance details unreported.

APR 10, 2026 · 3 MIN READ
technology
Technology & Innovation

Square and MarketMan Bring Inventory Closer to the POS. The Count Still Matters.

The deeper integration joins purchasing and sales inside a common service. Its usefulness depends on the records connecting a case received to a portion sold.

APR 2, 2026 · 3 MIN READ
technology
Technology & Innovation

Inside Sweetgreen's Infinite Kitchen: Can a Robotic Assembly Line Fix Fast Casual's Margin Problem?

Sweetgreen's robotic Infinite Kitchen delivers 700 basis points of labor savings and 10 points of extra margin. But with $450K per install and same-store sales falling 9.5%, the real question is whether automation can outrun fast casual's deeper structural challenges.

MAR 28, 2026 · 9 MIN READ
technology
Technology & Innovation

Wingstop's Digital-First Playbook: Can 70% Digital Sales Reshape QSR Unit Economics?

Wingstop's digital sales mix hit 73.2% in Q4 2025, one of the highest penetration rates in QSR. The six-year arc from 39% to 73% has fundamentally altered the brand's labor model, throughput capacity, and expansion calculus. Here's what it means for the industry.

MAR 28, 2026 · 10 MIN READ
technology
Technology & Innovation

Restaurants Are Betting Big on AI. Only 5% Say It's Actually Working.

A new benchmark study of 168 restaurant brands and 94,000 locations reveals a stark gap between AI enthusiasm and measurable results. Nearly three-quarters of operators are investing in AI, but fewer than one in ten report meaningful impact on operations or guest experience.

MAR 25, 2026 · 6 MIN READ
technology
Technology & Innovation

Restaurants Are Losing $20 Billion a Year to Missed Phone Calls. AI Is Finally Fixing It.

Over 40% of restaurant phone calls go unanswered during peak hours, costing the industry an estimated $20 billion annually. A new wave of AI phone ordering platforms is turning that dead air into revenue, and the economics are hard to argue with.

MAR 25, 2026 · 8 MIN READ
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