Topic

QSR workforce

10 articles

All Articles

people
People & Culture

Why QSR Employee Retention Programs Keep Failing

QSR turnover exceeds 130% annually. The industry spends billions on recruitment. Most retention programs do not work. The data on what actually does work is clear, but most operators ignore it.

MAR 20, 2026 · 10 MIN READ
industry
Industry Analysis

June’s Hospitality Jobs Decline Calls for a Closer Look at Summer Hiring

June’s employment report points to weaker seasonal hiring. Restaurant staffing decisions still depend on local demand, shift coverage and retention.

JUL 2, 2026 · 4 MIN READ
people
People & Culture

Chick-fil-A’s 2026 scholarships show the value of upfront funding

Chick-fil-A announced roughly $29 million for more than 16,000 restaurant workers. Award timing affects how much tuition money a recipient must arrange.

APR 7, 2026 · 3 MIN READ
people
People & Culture

P. Terry's Pairs Employee Ownership With a Profit-Sharing Plan

P. Terry's profit sharing starts at 5% of operating income. Eligibility, pool size and individual payouts are separate questions.

JUN 9, 2026 · 3 MIN READ
industry
Industry Analysis

July Food-Service and Lodging Hires Nearly Matched Departures

July accommodation and food-service hires nearly matched separations. The September JOLTS release shows why stable headcount can still require substantial recruiting.

SEP 1, 2026 · 3 MIN READ
people
People & Culture

Massachusetts cites Dunkin operator and staffing firms over worker pay

The $1.46 million assessment covers restitution for 100 employees and state penalties, with findings involving classification, pay and assignment notices.

SEP 3, 2026 · 3 MIN READ
people
People & Culture

Wendy’s plans new operations role as Suerken prepares QSCC return

Wendy’s is recruiting a chief operations officer while Pete Suerken prepares to return to its independent purchasing cooperative.

AUG 17, 2026 · 3 MIN READ
industry
Industry Analysis

Food-Service Payrolls Rebound in the First August Jobs Estimate

The September 4 release estimated 59,000 additional food-service jobs. Original release tables also show how July’s decline changed in revision.

SEP 4, 2026 · 3 MIN READ
Illustration of a restaurant manager coaching an apprentice beside a food preparation line.
People & Culture

Chipotle Targets Full Apprentice Coverage by the End of 2027

Chipotle aims to extend Apprentice coverage from roughly three-quarters of restaurants to every company-owned location by end-2027.

SEP 15, 2026 · 3 MIN READ
technology
Technology & Innovation

7shifts Brings Employee Training Into Its Restaurant HR Platform

Course completion still leaves managers responsible for assessing practical skills.

SEP 15, 2026 · 3 MIN READ