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Topic

QSR operations

20 articles

All Articles

operations
Operations & Management

The Hidden Economics of QSR Drive-Thru Lane Design

A single drive-thru lane can process 120 cars per day. A dual lane can push past 140. And Chick-fil-A's four-lane prototype aims for 720 cars per hour. How lane configuration decisions translate directly into revenue.

MAR 20, 2026 · 10 MIN READ
operations
Operations & Management

Sysco’s Restaurant Depot Deal Would Put Two Supply Options Under One Owner

The proposed acquisition connects delivered distribution with warehouse shopping. Its value to an operator depends on prices, replenishment and independent alternatives.

MAR 30, 2026 · 3 MIN READ
people
People & Culture

Domino’s Sets an Extended Handoff From Russell Weiner to Joe Jordan

Domino’s planned CEO and chairman transitions create a long overlap. For franchisees, the key is clarity about who owns operating decisions.

JUN 22, 2026 · 4 MIN READ
technology
Technology & Innovation

Square and MarketMan Bring Inventory Closer to the POS. The Count Still Matters.

The deeper integration joins purchasing and sales inside a common service. Its usefulness depends on the records connecting a case received to a portion sold.

APR 2, 2026 · 3 MIN READ
industry
Industry Analysis

The Restaurant–Grocery Inflation Gap Widened Even as Menu Inflation Eased

March’s CPI shows why slowing menu inflation does not automatically improve the comparison with groceries, and why the gap says little about restaurant profit.

APR 10, 2026 · 3 MIN READ
people
People & Culture

Jack in the Box Puts Its Board Chair in Charge of the Turnaround

Mark King’s immediate move into the interim CEO role retains JACK on Track while changing who must turn its priorities into operating decisions.

MAY 13, 2026 · 3 MIN READ
operations
Operations & Management

Leanpath’s Snap AI Moves Waste Tracking to the Catered Event

A tablet photo can close a gap between kitchen production and event leftovers. The next step is connecting the observation to attendance, menu mix and the next booking.

MAY 18, 2026 · 3 MIN READ
operations
Operations & Management

Shipley’s Catering Launch Gives Stores a Day to Plan the Order

Shipley’s new catering channel pairs a dedicated menu with advance notice. The operating opportunity lies in how each shop plans capacity and handoff.

JUL 9, 2026 · 4 MIN READ
technology
Technology & Innovation

Paytronix and Qu Bring Complex Menu Rules Into Digital Ordering

The expanded integration covers nested modifiers, changing availability and channel prices. Operators need to test the exceptions as carefully as the order flow.

JUN 23, 2026 · 4 MIN READ
industry
Industry Analysis

Wonder Sets a First Launch Site for Salt Hank’s After Acquisition

Salt Hank’s planned entry into Wonder begins with one location and continued culinary leadership. The test is whether the product can travel with its reputation.

AUG 20, 2026 · 3 MIN READ
people
People & Culture

Wendy’s Gives Tariq Hassan a Combined Marketing and Customer Growth Role

The August leadership change puts customer growth alongside marketing as Wendy’s works through weak U.S. sales. Operators need shared measures and a clear feedback route.

AUG 24, 2026 · 3 MIN READ
operations
Operations & Management

A&W’s New Prototype Keeps 40 to 70 Seats in the Operating Plan

A&W’s 2,200–2,800-square-foot U.S. prototype makes dining space a deliberate part of future development. The operating questions begin with guest flow and a site-specific budget.

AUG 18, 2026 · 3 MIN READ
operations
Operations & Management

Paris Baguette builds four lunch formats around Korean barbecue beef

A shared protein links four limited-time lunch items. Portions, production steps and separate promotion dates determine the operating implications.

APR 7, 2026 · 3 MIN READ
technology
Technology & Innovation

Square’s drive-thru early access links orders, kitchens and handoff

The new product is in early access, with broader summer availability planned. Modified orders and busy handoffs offer concrete tests for prospective operators.

MAY 11, 2026 · 3 MIN READ
operations
Operations & Management

Craveworthy Plans Shared Operations for Georgia Tech's New Food Hall

Crave Kitchen Georgia Tech was planned for August. Shared purchasing, training and ordering still need to work across distinct production stations.

JUL 16, 2026 · 3 MIN READ
technology
Technology & Innovation

OpenTable's Summer Tools Target Table Rules and Guest Recognition

OpenTable's August update covers table rules and cross-location guest history. Conversational Reporting was in testing.

AUG 26, 2026 · 3 MIN READ
people
People & Culture

Dairy Queen Gives Phil Crawford a Broad Technology Mandate

Dairy Queen named Phil Crawford CTO over corporate IT and restaurant technology. His mandate connects commerce strategy, franchise support and leadership succession.

JUL 7, 2026 · 3 MIN READ
operations
Operations & Management

Pizza Hut China Opens Its 300th Adjacent Burger Bar

Yum China's 300th Burger Bar extends an adjacent-store format. The operating question is how shared resources affect costs and contribution across both businesses.

AUG 20, 2026 · 3 MIN READ
operations
Operations & Management

CAVA opens Cottleville with dining, digital pickup and delivery

CAVA’s first St. Louis-area restaurant pairs a 2,900-square-foot space with dine-in service, digital pickup and delivery. Des Peres is planned for later in 2026.

APR 17, 2026 · 3 MIN READ
people
People & Culture

Denny’s names Christopher Bode CEO with a 24-month agenda

Bode’s promotion comes with Project Grand Slam, a 24-month plan covering food, beverages, catering, remodels, retail and digital operations.

APR 13, 2026 · 3 MIN READ

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Technology62Menu Innovation28Franchise Economics27McDonald's27unit economics26Labor & Wages22Chipotle18Data & Analytics15Loyalty Programs15Automation14Chick-fil-A13Same-Store Sales13Supply Chain12drive-thru11
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