Operations & Management
Why Dunkin Zero’s sugar claims drew a lawsuit
The dispute turns on allulose and the rules separating nutrition disclosures from marketing claims.
OCT 9, 2026 · 3 MIN READ
Topic
QSR operations
37 articles
All Articles
Showing 1–20 of 37 articles
Technology & Innovation
Toast IQ Team connects AI scheduling with payroll
Toast’s new labor bundle connects schedule planning, recorded hours and payroll review.
OCT 8, 2026 · 3 MIN READ
Operations & Management
Faster pickup handoffs led drive-thru gains in 2026 study
Faster pickup handoffs led the study’s service-time gains. Dunkin’ and Chick-fil-A examples show how kitchen work and lane design connect.
OCT 7, 2026 · 3 MIN READ
Operations & Management
Chipotle’s 1,500th Chipotlane pairs pickup with kitchen upgrades
Chipotle’s September 29 milestone in Florida shows how pickup lanes fit its restaurant expansion.
OCT 6, 2026 · 3 MIN READ
Operations & Management
DTiQ launches ACTIONiQ to alert restaurant managers
DTiQ says ACTIONiQ flags queue conditions, supports scheduled reviews and leaves the response to restaurant managers.
OCT 1, 2026 · 1 MIN READ
Technology & Innovation
Square links Apple Maps place cards to restaurant ordering
Square’s September 24 update connects its Dashboard to Apple Business, adding tools to manage restaurant listings and ordering links.
SEP 28, 2026 · 3 MIN READ
Operations & Management
Five Guys says its 2,000th restaurant has 150-language kiosks
Five Guys says its CityWalk kiosks offer ordering in 150 languages. Universal’s venue preview advertised breakfast sandwiches and indoor and outdoor seating.
SEP 27, 2026 · 1 MIN READ
Operations & Management
KPOT picks Deliverect for marketplace orders and menus
KPOT plans a network deployment. Deliverect’s general tools connect shared menus with local exceptions, editing permissions and channel publishing.
SEP 25, 2026 · 3 MIN READ
Technology & Innovation
Decision Logic launches Vitals and ShiftFlow
Decision Logic says Vitals tracks performance and ShiftFlow organizes mobile tasks.
SEP 24, 2026 · 2 MIN READ
Operations & Management
KFC Canada's Kwench rollout pairs equipment and site work
Elevate outlines a program to equip and prepare more than 200 Canadian KFC restaurants.
SEP 24, 2026 · 2 MIN READ
Operations & Management
DonorLink connects Toast food donations to volunteer pickups
Food Rescue US links Toast donation records to local pickups, following a 2023 grant initiative.
SEP 23, 2026 · 2 MIN READ
Operations & Management
Hunt Brothers, GoMart and Così outline three partner formats
Pizza inside stores, restaurant endcaps and licensed catering bring different operating arrangements.
SEP 17, 2026 · 3 MIN READ
Operations & Management
Crunchtime brings prep and waste logging to kitchen screens
The September launch connects tasks, inventory and reporting.
SEP 17, 2026 · 1 MIN READ
Technology & Innovation
&pizza removes kiosks and AI ordering
The chain cites lost interaction with guests.
SEP 17, 2026 · 1 MIN READ
operations
Operations & Management
Pesce reopens Lexington Dunkin with Jimmy John’s under one roof
The Marrett Road reopening restores a historic Dunkin and adds Jimmy John’s, with the operator describing training work and planned delivery.
SEP 2, 2026 · 3 MIN READ
technology
Technology & Innovation
OpenTable's Summer Tools Target Table Rules and Guest Recognition
OpenTable's August update covers table rules and cross-location guest history. Conversational Reporting was in testing.
AUG 26, 2026 · 3 MIN READ
people
People & Culture
Wendy’s Gives Tariq Hassan a Combined Marketing and Customer Growth Role
The August leadership change puts customer growth alongside marketing as Wendy’s works through weak U.S. sales. Operators need shared measures and a clear feedback route.
AUG 24, 2026 · 3 MIN READ
industry
Industry Analysis
Wonder Sets a First Launch Site for Salt Hank’s After Acquisition
Salt Hank’s planned entry into Wonder begins with one location and continued culinary leadership. The test is whether the product can travel with its reputation.
AUG 20, 2026 · 3 MIN READ
operations
Operations & Management
Pizza Hut China Opens Its 300th Adjacent Burger Bar
Yum China's 300th Burger Bar extends an adjacent-store format. The operating question is how shared resources affect costs and contribution across both businesses.
AUG 20, 2026 · 3 MIN READ
operations
Operations & Management
NDCP delivers its 1,000th consolidated Dunkin new-store or remodel project
The Akron milestone follows earlier packages in Newark and Duluth, showing how NDCP combines equipment procurement, delivery and installation support.
AUG 18, 2026 · 3 MIN READ