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Salad and Go Cut Its Store Count in Half. The Turnaround Playbook Is a Lesson for Every Fast-Growing Chain.
The drive-thru salad chain went from 146 locations to 71 in less than a year. New CEO Mike Tattersfield says the brand was growing just for growth's sake. Here is what operators can learn from one of the sharpest contractions in recent QSR history.
Counter Service Is Steve Ells' Second Act. This Time, the Tech Is the Point.
The Chipotle founder and a Peloton cofounder are building a sandwich chain on proprietary technology. Four Manhattan locations in, Counter Service is a test case for whether data-driven infrastructure can scale real food the way Chipotle once did.
Restaurants Are Losing $20 Billion a Year to Missed Phone Calls. AI Is Finally Fixing It.
Over 40% of restaurant phone calls go unanswered during peak hours, costing the industry an estimated $20 billion annually. A new wave of AI phone ordering platforms is turning that dead air into revenue, and the economics are hard to argue with.
Outback Steakhouse's $50 Million Turnaround Bet: Steak Quality, Smaller Sections, and Managing Partners
Bloomin' Brands is pouring $50 million into Outback Steakhouse in 2026, splitting it across steak upgrades, a new service model, managing partner investment, and a digital-first marketing shift. Here is where every dollar is going and whether it can close the gap with LongHorn and Texas Roadhouse.
OpenTable's System of Record Mandate Is the Opening Shot in a Three-Way War for Your Guests
OpenTable is requiring restaurants to designate it as their 'system of record' starting April 16, 2026. With Resy, Tock, and DoorDash all making competing moves on guest data, operators face a platform dependency crisis that extends well beyond the reservation screen.
Oil Price Shock Hits Restaurant Supply Chains: $100 Crude Sends Food-Away-From-Home Costs Surging
Crude oil past $100/barrel is hammering restaurant supply chains through diesel surcharges, petroleum-based packaging costs, and rising energy bills. The Iran conflict oil disruption adds a new cost layer on top of existing tariff and beef price pressures.
Little Caesars Launches Four-N-One Stix as Pizza Chains Race to Own the Shareable Snacking Category
Little Caesars debuted $7.99 Four-N-One Stix nationwide, a 16-piece shareable breadstick product in four flavors. The launch signals a broader pizza QSR arms race for group snacking occasions against Domino's and Papa Johns.
Popeyes Appoints Chris Padoan as COO, Expands Field Team 75% in Turnaround Push
Restaurant Brands International named Burger King veteran Chris Padoan as Popeyes COO and expanded the chain's field operations team by 75%, the latest moves in a turnaround effort after four consecutive quarters of same-store sales declines.
DoorDash Launches Emergency Fuel Relief as Iran Conflict Sends Gas to $4 a Gallon
DoorDash activated an emergency fuel relief program on March 23 as gas prices hit $3.98/gallon nationally, up 35% in one month. The oil price shock from the Iran conflict is sending delivery costs surging across the restaurant supply chain.
Chipotle's Tattoo BOGO Set an All-Time Single-Day Sales Record. Here's the Playbook Behind It.
Chipotle's one-hour tattoo BOGO on March 13 drove the highest single-day sales in the chain's history across 4,000+ locations. Here is the flash-window marketing formula that generated 12 million impressions.
Kitchen Robotics Hits the Proof-of-Concept Stage: From Bowl Builders to Robot Woks, What's Actually Working
Travis Kalanick's Atoms platform just brought its Lab37 Bowl Builder out of stealth, promising 300 bowls per hour and 30-50% labor cost reductions. Meanwhile, a robot wok in Philadelphia's Chinatown is cooking 5,000-plus dishes without a human chef. A clear-eyed look at which kitchen automation technologies have crossed into commercial viability and which are still proving themselves.
McDonald's Q1 2026 Preview: Winter Storms, Value Fatigue, and the Deceleration Debate
McDonald's reports Q1 2026 earnings on April 23. After a strong Q4 with U.S. comps up 6.8%, management already warned investors to expect a sequential slowdown. Here's what operators and investors should watch.
Restaurant Growth Stocks Hit a Wall: Inside the Late-February 2026 Selloff
In late February 2026, Wall Street repriced fast-casual growth stocks aggressively, sending Wingstop, Shake Shack, and CAVA lower while McDonald's and Starbucks surged on execution. The divergence signals a fundamental shift in how investors value restaurant growth.
15% of U.S. Restaurants Face Closure Risk in 2026, BBI Data Shows
Black Box Intelligence data flags 15% of U.S. restaurants as closure risks in 2026, up from earlier estimates of 9% for full-service operators alone. With 42% of operators reporting unprofitable operations in 2025 and food costs still 35% above pre-pandemic levels, the shake-out has begun.
Starbucks' Green Apron Model: How 650 Pilot Stores Beat the System by 200 Basis Points
At Starbucks' January 2026 Investor Day, CEO Brian Niccol revealed that 650 pilot stores running the Green Apron service model outperformed the broader fleet by 200 basis points in comparable store sales. Here is what changed at the store level, why it worked, and what QSR operators can take from the playbook.
Off-Premise Dining Hits 70% of QSR Revenue and the Restaurant Is No Longer the Destination
Drive-thru, delivery, and takeaway now account for more than 70% of revenue at leading QSR brands. The implications go far beyond convenience. This shift is fundamentally rewriting how restaurants are designed, where they are built, how they are staffed, and what the economics of a single unit actually look like.
QSR's Digital Majority: 40% of Chain Transactions Now Flow Through Apps and Websites
Digital ordering has crossed a critical threshold. More than 40% of chain restaurant transactions globally now originate through apps and websites, according to Mordor Intelligence data. Combined with off-premise formats accounting for 70% of leading brands' revenue, the shift is rewriting how restaurants are designed, staffed, and operated.
Restaurant Industry H1 2026: No Catalysts in Sight, Say Analysts
Industry consultant John Gordon's March 2026 assessment is blunt: there are no visible catalysts to shift the current conditions facing restaurant operators. With $1.55 trillion in projected sales masking flat traffic, 1,000+ chain closures, and margin compression on every front, the first half of 2026 is shaping up as a grind.