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QSR operators opened renewal letters showing 25-50% premium increases. No new claims. No coverage changes. Just bills that didn't exist six months ago.
First-time franchise owners discover costs that transform a $1.2M investment into a $1.8M hole. The FDD discloses what it must - not what matters.
McDonald's loyalty participation jumped 18% in Q3 2025, driving 12% digital sales growth. Chick-fil-A One members show significantly higher retention rates. Starbucks Rewards generates billions in prepaid float. The economics of points vs cash-back, what drives repeat visits, and why the best programs focus on retention over acquisition.