lane design

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Operations & Management

Faster pickup handoffs led drive-thru gains in 2026 study

Faster pickup handoffs led the study’s service-time gains. Dunkin’ and Chick-fil-A examples show how kitchen work and lane design connect.

OCT 7, 2026 · 3 MIN READ

operations

Operations & Management

The Hidden Economics of QSR Drive-Thru Lane Design

A single drive-thru lane can process 120 cars per day. A dual lane can push past 140. And Chick-fil-A's four-lane prototype aims for 720 cars per hour. How lane configuration decisions translate directly into revenue.

MAR 20, 2026 · 10 MIN READ