Technology & Innovation Articles
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Omilia extends Taco Bell deal after reaching 890-plus drive-thrus
Omilia reports more than 890 live Taco Bell locations across 38 states. Earlier Yum and NVIDIA announcements describe different scopes and deployment stages.
Miso’s Zume Deal Adds Patents to Its Restaurant Automation Plans
Miso’s Zume transaction adds technology rights and prospective licensing opportunities, while earlier disclosures show how robot pilots move toward longer operating agreements.
Paytronix and Qu Bring Complex Menu Rules Into Digital Ordering
The expanded integration covers nested modifiers, changing availability and channel prices. Operators need to test the exceptions as carefully as the order flow.
SevenRooms launches Channel Connect to sync restaurant reservations
Channel Connect became available June 16, including to eligible noncustomers. Its local software license clarifies data and compatibility responsibilities.
Grubhub Connects Restaurant Discovery, Voice Ordering and Bilt Rewards
Wonder’s June update brings together referral links, conversational checkout and a monthly delivery-credit redemption, with different paths into Grubhub.
Bear Robotics introduces Servi Q for tighter restaurant routes
The Servi Q launch claims an 18-inch minimum passage and reverse movement, adding a compact option to Bear’s service-robot lineup.
Deliverect links owned orders to DataCandy’s customer loyalty records
The available integration connects first-party orders to loyalty profiles. DataCandy’s documentation explains the location records and account rules behind a multi-unit program.
Ladle puts lot records on the receiving team’s phone
TrackAssure connects receiving and preparation records with manager alerts and audit exports. Ladle’s launch describes the workflow but supplies no field performance data.
Restaurant365’s AI Launch Has Two Different Adoption Timelines
A May 12 availability map separates current tools from early-access projects. Employee records and reporting definitions will shape the work behind either choice.
Square’s drive-thru early access links orders, kitchens and handoff
The new product is in early access, with broader summer availability planned. Modified orders and busy handoffs offer concrete tests for prospective operators.
Uber and Block plan Square integration in six international markets
The announced expansion builds on Square’s U.S. Uber Eats integration, with six international markets planned and Cash App Pay coming to U.S. Uber apps.
Crunchtime targets inventory counts, photo review and manager follow-up
Crunchtime named early access for three AI tools. Evaluation should follow spoken counts, photo judgments and recommended tasks through the finished work.
Little Caesars Connects ChatGPT Planning to Its Own Checkout
The April launch adds conversational meal planning and cart customization, with payment routed through Little Caesars’ app or website.
Birch Coffee combines subscriptions, café service and outside scheduling tools
Square’s Birch Coffee case study describes a shared commerce system with outside scheduling, while leaving important configuration and performance details unreported.
Square and MarketMan Bring Inventory Closer to the POS. The Count Still Matters.
The deeper integration joins purchasing and sales inside a common service. Its usefulness depends on the records connecting a case received to a portion sold.
Inside Sweetgreen's Infinite Kitchen: Can a Robotic Assembly Line Fix Fast Casual's Margin Problem?
Sweetgreen's robotic Infinite Kitchen delivers 700 basis points of labor savings and 10 points of extra margin. But with $450K per install and same-store sales falling 9.5%, the real question is whether automation can outrun fast casual's deeper structural challenges.
Wingstop's Digital-First Playbook: Can 70% Digital Sales Reshape QSR Unit Economics?
Wingstop's digital sales mix hit 73.2% in Q4 2025, one of the highest penetration rates in QSR. The six-year arc from 39% to 73% has fundamentally altered the brand's labor model, throughput capacity, and expansion calculus. Here's what it means for the industry.
Restaurants Are Betting Big on AI. Only 5% Say It's Actually Working.
A new benchmark study of 168 restaurant brands and 94,000 locations reveals a stark gap between AI enthusiasm and measurable results. Nearly three-quarters of operators are investing in AI, but fewer than one in ten report meaningful impact on operations or guest experience.